This Privacy Policy explains how Shroxxenshelroxx ("we", "us", "our") collects, uses, stores, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The data controller responsible for your personal data is:
Shroxxenshelroxx
Chillies Ln, High Hurstwood, Uckfield TN22 4AB, United Kingdom
Phone: +44 1825 733764
Email: helpdesk@shroxxenshelroxx.site
2. What Data We Collect
We collect the following categories of personal data:
- Contact data: name and email address submitted through our contact form.
- Message content: the content of any message you send via the contact form.
- Technical data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through server logs and cookies where you have consented.
- Cookie preferences: your cookie consent choices, stored locally in your browser's localStorage.
3. How We Collect Your Data
We collect data through:
- The contact form on this website when you voluntarily submit it.
- Cookies and similar tracking technologies, subject to your consent.
- Standard server logs generated automatically when you visit the site.
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR Article 6:
- Consent (Article 6(1)(a)): for analytics and marketing cookies.
- Steps prior to entering a contract or legitimate interests (Article 6(1)(b) / 6(1)(f)): for handling and responding to enquiries you submit through our contact channels.
- Legitimate interests (Article 6(1)(f)): for maintaining the security and functionality of the website, and for standard server logging necessary to operate the site.
- Legal obligation (Article 6(1)(c)): where processing is required to comply with applicable laws or lawful requests from authorities.
5. How We Use Your Data
Your personal data is used for the following purposes:
- To respond to your enquiry submitted through the contact form.
- To maintain the security and proper functioning of the website.
- To analyse site usage patterns in aggregate where you have consented to analytics cookies.
- To ensure compliance with applicable law.
6. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
- Contact form submissions: retained for up to 12 months from the date of receipt, after which they are securely deleted.
- Server logs: retained for up to 90 days for security and operational purposes.
- Cookie preference data: stored in your browser's localStorage until you clear it or withdraw consent.
7. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data to third parties. Your data may be shared with:
- Hosting and infrastructure service providers located within the United Kingdom or European Economic Area, who process data on our behalf under data processing agreements.
- Competent authorities where we are legally required to disclose information.
8. Children and Young People
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete that information.
9. International Transfers
Where any of our service providers transfer personal data outside the United Kingdom or EEA, we ensure that appropriate safeguards are in place in accordance with UK GDPR Chapter V, such as adequacy decisions or Standard Contractual Clauses.
10. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right of access: to request a copy of the personal data we hold about you.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure: to request deletion of your personal data where there is no lawful reason for us to continue processing it.
- Right to restriction: to request that we restrict the processing of your data in certain circumstances.
- Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
- Right to object: to object to processing based on legitimate interests.
- Right to withdraw consent: to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at helpdesk@shroxxenshelroxx.site. We will respond within one calendar month.
11. Automated Decision-Making
We do not use your personal data for solely automated decision-making, including profiling, that produces legal effects or similarly significant effects on you.
12. Right to Lodge a Complaint
If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
13. Cookies
We use cookies to ensure the proper functioning of the site and, where you have consented, for analytics and marketing purposes. For full details of the cookies we use, the purposes for which they are used, and how to manage your preferences, please read our Cookie Policy.
14. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.
15. Links to Other Websites
This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal data.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
17. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us:
Shroxxenshelroxx
Chillies Ln, High Hurstwood, Uckfield TN22 4AB, United Kingdom
Phone: +44 1825 733764
Email: helpdesk@shroxxenshelroxx.site